Privacy policy

PRIVACY POLICY

This Privacy Policy is updated as on 23 October, 2025 (“Effective Date”).

INTRODUCTION

1. Garmentory Retail Private Limited (“Garmentory India”, “we”, “us”, “our”) is a private limited company incorporated in India. We are committed to respecting your privacy and protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, process, store, disclose, and safeguard personal data about you in connection with our website located at www.garmentory.co, including sub-domains, microsites, mobile applications, and any successor, replacement, or related website (collectively, “Platforms”), the products and services we offer (collectively, “Services”), and our customer, vendor, and partner relationships.
2. This Policy is published in accordance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information or Data) Rules, 2011 read with Rule 3(1) of the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
3. Please read this Policy carefully before using or availing any products or services offered on our Platforms. By providing information to us or using our Services, you consent to the collection, use, storage, possession, dealing, processing, disclosure, transfer or retention of that information in accordance with this Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. You should not use this Platform (including, but not limited to, placing an offer on a product)if you disagree with how we intend to collect or use your information as set forth in this Policy, since your continued use constitutes acceptance of these Policy.

DEFINITIONS

In this Policy, the following definitions are used:

1. Cookies: A small file placed on your device by our Platforms when you either visit or use certain features of our Platforms. A cookie generally allows a website to remember your actions or preference for a certain period of time.
2. Data: Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our Platforms.
3. Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.
4. Partners: Select third parties with whom we have contracts for the businesses described in this Policy.
5. Service Providers: Includes entities to whom we may disclose your Data in order to process information for a specific purpose pursuant to written contract.
6. User or You or Your: The natural person who accesses our Platforms.

THE DATA WE COLLECT ABOUT YOU

1. This Policy sets out the type of Data collected from the Users, the purpose, means and modes of usage of such Data and how and to whom we shall disclose, share or transfer such Data. You may at any time withdraw your consent for collection and use of your Data. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding Service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Data based on your previous consent prior to the withdrawal. This Data may include, without limitation, the following categories:

1. 1. Identity and Contact Data: first and last name, date of birth, job title, gender, phone number, email address, password in order to create an account, billing and shipping address and other similar contact Data.
  2. Financial Data: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar Data.
  3. Technical Data: website, device and mobile app usage, browsing data, Internet Protocol (IP) address, pages viewed, time on site, referring URLs, device identifiers, approximate location, usage patterns and similar information collected via automated means, such as Cookies, clickstreams, web beacons, pixel tags, transparent GIFs, javascripts, google analytics, partner website cookies, advertising technologies, other analytics tools and similar technologies.
  4. Transaction Data: date of the transaction, items purchased, price, payment method (processed by PCI-compliant providers; we don’t store full card details).
  5. Communications and Preferences: Your messages to us, wishlists, alerts, marketing consent.
  6. Designer/Boutique Interactions: selections You browse or buy, to support marketplace fulfillment and personalization.
  7. We are required to collect your personal data to engage with You or provide You with our services. If You fail to provide us that data as and when requested by us, we may not be able to engage with You or provide our Services.

HOW WE COLLECT DATA ABOUT YOU

We use different methods, as permitted under applicable laws, to process personal data about you. This includes:

1. 1. Information you provide us: This includes information such as Data that you voluntarily provide when you create an account, communicate with us, make a purchase, subscribe to our communications, participate in promotions, or otherwise use our Services that you consent to give us when you use our Services or engage or correspond with us.
  2. Automatic information we collect about you and your device: Each time you visit the Platform, we will automatically collect personal data including Technical Data via automated means using Cookies, log files, and other analytical tools.
  3. Information we receive from other sources including third parties and publicly available sources: We may receive personal data about you from various third parties such as analytics providers, advertising networks, search information providers, social media platforms and other publicly available sources. This information helps us improve our Services, personalize your experience, and measure the effectiveness of our marketing efforts.

Cookies and other similar technologies used by us or our partners may incorporate personal information, such as your user name and password, if any, although passwords will not be included unless you request that they be saved for automatic login.

HOW WE USE YOUR DATA

1. We will only use your Data in accordance with applicable laws. Most commonly, we will use your Data to engage with you or provide you with our Services, or where we need to comply with a legal obligation. Specifically, Data may be used by us for the following reasons:

1. 1. To operate the marketplace, including processing orders, providing customer support, and managing returns and warranties.
  2. To personalize and improve our Services by offering product recommendations, displaying recently viewed items, and providing size or region-specific adjustments.
  3. To send marketing communications with your consent, such as newsletters, promotional drops, early access notifications, and surveys, which you can opt out of anytime.
  4. To ensure security and compliance by preventing fraud, handling chargebacks, ensuring tax/GST compliance, responding to legal requests, and protecting the security and integrity of our Platforms.
  5. To perform analytics for measuring platform performance, diagnosing issues, and conducting A/B testing.
  6. To fulfill our contractual obligations to you or sellers on our Platforms.
  7. To provide you with products and services and communicate relevant information about them.
  8. To enable our Partners to offer their products or services and communicate directly with you.
  9. To process, disclose, transmit, and share Data with third parties that have lawful business or contractual relationships with us.
  10. To generate aggregated insights to better understand customer behavior, patterns, preferences, and trends.
  11. To respond to your requests, questions, feedback, claims, or disputes, and to customize our Services accordingly.
  12. To enforce the terms of use of our Platforms.
  13. To protect against fraud, illegal activities, harm, financial loss, and other security risks.
  14. To serve any other purpose explicitly notified to you at the time of Data collection or as otherwise required by applicable law.

HOW WE SHARE YOUR DATA / DISCLOSURE

1. We do not share or otherwise disclose Personal Information we collect about you, except as described in this Privacy Policy or otherwise disclosed to you at the time of the collection. However, we may share the Data that we collect about you, including your Data, as follows:
  1. Data disclosed to protect us and others: We may disclose your Data on a good faith if: (i) We reasonably believe that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority; (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit; (iii) it is reasonably necessary to enforce this Policy, our Terms and Conditions, or any other contractual obligation etc; (iv) it is intended to help investigate or prevent unauthorized transactions or other illegal activities; or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity; or (vi) in connection with a significant corporate transaction involving Garmentory India, such as an equity investment or merger or acquisition.
  2. Data disclosed to third party Service Providers and business Partners: We may contract with various third parties for the provision and maintenance of the Platforms, Services and our business operations, and Garmentory India may need to share your Information and Data generated by Cookies and aggregate information with these vendors and service agencies. These include: (i) payment gateways and processors; (ii) logistics partners and warehouses; (iii) analytics and marketing service providers; (iv) customer support and email service providers; and (v) IT and cloud infrastructure providers. The vendors and service agencies will not receive any right to use your Data beyond what is necessary to perform its obligations to provide the Services to you.
  3. Disclosure to non-affiliated third parties in furtherance of your request: Your request for Services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third-party website will include the details of your request, including your location, and other device related details.
  4. Links to external websites/applications: The Platform may contain links to other websites/applications or resources over which Garmentory India does not have any control. Such links do not constitute an endorsement by us of those external websites/applications. You acknowledge that Garmentory India is providing these links to you only as a convenience and further agree that Garmentory India is not responsible for the content of such external websites/applications. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites/applications and such sites/applications are not governed by this Policy. Your use of any external websites/applications is subject to the terms and conditions and privacy policy applicable to the linked external website/applications.
  5. Data shared in publicly accessible area: Any information that you voluntarily post or include in publicly accessible sections of our Platforms or Services (for example, bulletin board, online discussion or other public forum) may be viewed and used by others.
    You should exercise caution and discretion when deciding to disclose any Personal Information in such public forum.
  6. De-identified and aggregated data: We may also share de-identified information with other companies for marketing purposes, such as to display effectiveness of targeted advertising with or in our Services or the websites or services of other companies. This information may include aggregated information such as usage statistics or demographic trends regarding our users or those of websites or services with which we have a business relationship. It may also include de-identified information regarding particular users of our Services, such as information about websites or pages visited by the particular user.
2. We may share your Data only as needed to run our marketplace and comply with law:
  1. Sellers and boutiques/designers that fulfill your order or provide after-sales support.
  2. Payment, logistics and Service Providers (payment gateways, warehouses, couriers, IT/hosting, analytics, customer support).
  3. Affiliates, subsidiaries and group companies for operations consistent with this Policy.
  4. Legal and compliance: to respond to lawful requests, enforce our Terms, or protect rights/safety.
  5. We do not sell your personal information.

INTERNATIONAL TRANSFER OF DATA

Your Data may be transferred to and processed by entities located outside India, including in countries where our global boutiques, designers, third-party aggregators, hosting providers, and logistics partners operate (for example, the United States, United Kingdom, France, Korea, Canada, and other jurisdictions). Such transfers are necessary for processing and fulfilling your orders, providing our Services and or the Platform, enabling cross-border shipping, hosting and maintaining the Platform, and other uses described in this Policy including your consent to the transfer, use and processing of your Data to such overseas entities which may have different laws governing your Data. However, the level of protection that will be applied to the transferred Data will be at least comparable to the protection provided under this Policy. We take reasonable measures to protect your Data in line with this Policy and applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

1. We use necessary Cookies for core site functions, and (with consent) analytics/advertising Cookies for performance and personalization. You can manage preferences via our Cookie banner or browser settings.
2. We identify you by way of using Cookies. The Cookies shall not provide access to Data in your device such as email addresses or any other Data that can be traced to you personally. The Data collected by way of Cookies will allow us to provide you with a tailored and user-friendly experience. The Cookies shall enable you to access certain features of the Platform. Most devices can be set to notify you when you receive a Cookie or prevent Cookies from being sent. If you prevent Cookies from being sent, it may limit the functionality that we can provide when you visit the Platform.
3. Additionally, you may encounter Cookies or other similar technologies on certain pages of the Platform that are placed by third parties. We do not control the use of Cookies by such third parties.
4. Even if we delete your Data, including on account of exercise of your right under Clause 10 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

DATA RETENTION

We retain Data for as long as necessary for the use of our Platforms or to provide access to and use of our Platforms, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different Data types and purposes, actual retention periods can vary significantly. We retain Data for as long as necessary to fulfill the purposes described in this Policy, typically as outlined below:
1. Orders, taxes, and accounting: up to 8 years (or as required by law).
2. Marketing Data: until you withdraw consent or become inactive for a defined period.
3. Site logs and analytics: for operational needs and security, then aggregated/anonymized.

YOUR RIGHTS

Under certain circumstances, you have rights under Data Protection Laws in relation to your personal data. Subject to the Data Protection Laws that apply to you, you may have the right to:

1. Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request confirmation as to whether or not your personal data is being processed.
3. Request the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate Data we hold about you corrected, though we may need to verify the accuracy of the new Data you provide to us.
4. Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
5. Object to processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
6. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
7. If you want us to establish the Data’s accuracy.
8. Where our use of the Data is unlawful but you do not want us to erase it.
9. Where you need us to hold the Data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
10. You have objected to our use of your Data but we need to verify whether we have overriding legitimate grounds to use it.
11. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, and machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
12. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to engage with you or provided our Services to you. We will advise you if this is the case at the time you withdraw your consent.
13. If you wish to exercise any of the rights set out above, please write an email to the Grievance Officer, whose details are mentioned in Clause 16 of this Policy.
14. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
15. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHILDREN

Our Services are intended for the general public but are not intended for individuals under 18. We do not knowingly collect or solicit personal information from anyone under the age of 18 or a person with disability who has a lawful guardian in a manner prohibited under applicable laws. If you are under 18, you may use our Platforms only with the involvement of a parent or guardian

SECURITY

We use reasonable technical and organizational measures (encryption in transit, access controls, limited retention) to safeguard your Data and we store your Data on secure servers. However, the internet is not absolutely a secure environment, and the Platforms cannot ensure or warrant a 100% security of the Platforms. Therefore, we cannot guarantee the absolute security of the Personal Information you provide us either during its transmission or its storage on our computers.
We retain your Data only for as long as it is necessary to fulfill the purposes for which it was collected or as required to comply with applicable legal, regulatory, or contractual obligations. Once the Data is no longer required for such purposes, we take reasonable measures to delete it or to anonymize it so that it no longer identifies you.
When determining the appropriate retention period, we consider factors such as the nature of the Data, the purpose for which it is processed, the duration of our relationship with you, any potential need for future reference (for example, in case of re-engagement or ongoing Services), applicable legal or regulatory retention requirements, and the period during which claims may lawfully be brought under applicable statutes of limitation.
If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail

THIRD-PARTY LINKS

This Policy applies only to the Services offered by Garmentory India. Nonetheless, please note that the Services may contain links to other websites or applications not operated or controlled by Garmentory India. Such links do not constitute an endorsement by Garmentory India of those external websites/applications. You acknowledge that Garmentory India is providing these links to you only as a convenience. We are not responsible for the content, accuracy or opinions expressed in such websites or applications, and such websites or applications are not investigated, monitored or checked for accuracy or completeness by Garmentory India. Please note that when you use a link to go from Garmentory India’s Services to another website or application, your access to and use of such websites or applications are governed by the websites or applications’ own rules and policies.

CHANGES TO THIS POLICY

This Policy is current as of the Effective Date set forth above. Garmentory India may, in its sole and absolute discretion, change this Policy from time to time by updating this Policy. Garmentory India will post its updated Policy on this page and material changes may also be notified by email/in-product notice.
Garmentory India encourages you to review this Policy regularly for any changes. Your continued use of this Policy and/or continued provision of information to us will be subject to the terms of the then-current Policy.

SEVERABILITY

Whenever possible, each section of this Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Policy.

GRIEVANCE OFFICER

In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to our Grievance Team, who may be reached at customer.care@garmentory.co. The complaint shall be redressed within a period of [30 (Thirty)] days. If you have any questions or concerns about this Policy, your Data, our use and disclosure practices, our consent choices or if you would like to exercise your rights, please feel free to contact us at customer.care@garmentory.co.

GOVERNING LAW

This Policy shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising in connection with this Policy.

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