How can we help you?
Reach out to us via email at customer.care@garmentory.co for any questions
Ordering and Payment
How do I place an order?
To place an order it is mandatory to set up an account. Browse our collection, add items to cart, and checkout to complete your purchase.
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and digital wallets for a seamless payment experience.
Is my personal and payment information secure?
Yes, We assure that your personal and payment information is kept confidential. We limit access to your details to ourselves and our subsidiaries, ensuring your privacy at all times.
How will I receive order updates?
You’ll receive an email and once the order is shipped with the tracking number and carrier.
Shipping and Delivery
How do I track my order?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
You can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What happens if an item I ordered is out of stock?
We sincerely apologize if an item you’ve ordered is no longer available.
Here’s what you can expect:
- Notification: Our team will reach out to you via email or phone if the item is found to be out of stock.
- Cancellation and Refund: In such cases, your order will be cancelled, and a full refund will be processed to your original mode of payment.
We appreciate your understanding and will do our best to ensure your shopping experience remains seamless.
How much does the shipping cost?
The shipping cost is included in the final product price.
Returns and Exchanges
Can I return or exchange an item once the order is placed?
At Garmentory, every piece is specially ordered and sourced for you from our international partners. Due to the nature of our personalized sourcing model, we do not accept cancellations once an order has been placed.
ALL ITEMS ON GARMENTORY INDIA ARE FINAL SALE.
All our items are Final Sale by default — it helps us keep prices delightfully low.
Need a little peace of mind? Add “Worry-Free Purchase” (The Seel Return Insurance) in your cart (for a small fee) and you can then return your purchased items for any reason — size, style, or simply a change of heart.
Select the "Worry-Free Purchase" option after you add item to cart. You’ll then have the option to return eligible items if they don’t work out for any reason. The cost of the Worry-Free Purchase option is based on all eligible items in your cart.
Returns Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note these following requirements for a successful returns experience:
1. Most items that had opted it for Worry-Free Purchase coverage are eligible for return. Some exclusions will apply such as items from these following categories: Beauty, Apothecary, Intimates, Swimwear, Hats, Hair Accessories, Earrings, Furniture, Vintage.
2. The item(s) must be new, unworn, unwashed and in the original packaging with tags attached.
3. Returns must be initiated within 7 days of receiving the item(s).
4. The Worry-Free Purchase coverage is currently only offered on orders shipping to addresses in India.
5. Please note, the cost of the Worry-Free Purchase coverage is nonrefundable. You will receive a refund of the item total (including taxes) to the original method of payment.
How to Initiate Returns
To start a return, you can contact us at customer.care@garmentory.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any returns related questions at customer.care@garmentory.co
Please note, we currenlty do not offer Exchanges.
What is your refund policy?
Please refer to our "Return Policy". If your return is accepted by us, you will be eligible for a refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer.care@garmentory.co
What if my item is defective?
We sincerely apologize if you’ve received a defective item. Here’s what you can do:
- Contact Us: Please reach out to our customer support team within 7 days of receiving your order.
- Inspection: Once the item is returned, our team will inspect it to verify the defect.
- Resolution: If confirmed defective, we’ll offer you the choice of a replacement or a full refund.
We aim to make this process as seamless and hassle-free as possible.
Customs and Duties
Who is responsible for paying customs duties and taxes?
At Garmentory, we've taken care of all customs and duties obligations, so you don't have to worry about extra charges. Our prices are all-inclusive, with no hidden fees for customs clearance or duties.
How does Garmentory ensure price transparency?
We believe in fair and competitive pricing. Unlike traditional luxury retailers that inflate prices through multiple markups, we source directly from boutiques and authorized suppliers
Are there any hidden fees or extra charges?
No surprises, no hidden costs—what you see is what you pay. We cover all duties, import taxes, and international shipping fees, so you don’t have to worry about additional charges.
Product Information
How do I know what size to order?
Refer to our size chart or contact our customer support for guidance.
Can I customize my Garments?
No, we do not offer customization at this time.
Customer Support
How do I contact customer support?
We're here to help! You can contact our customer support team through:
1. Email: customer.care@garmentory.co
Business Hours
Monday to Friday: 9:30am to 6:30pm
We're committed to providing excellent customer service. If you have any questions or concerns, don't hesitate to reach out!
What are your customer support hours?
Our customer support team is from 9:30 AM - 6:30 PM Monday to Friday every week.
Account and Login
How do I create an account?
Garmentory India is a members only platform. You can visit garmentory.co and join our waitlist or join us through a referral link.
Once your membership is approved, you can create an account by providing your email ID details and entering a verification code that is sent to your email ID.
How do I reset my password?
Please go to the Log In page, and click on the I Forgot My Password link. From there you’ll receive an email with instructions on how to reset your password. If you forgot the email you used for your account or if you are unable to reset the password via email, please reach out to us. We’re happy to fix it for you.
Can I save my payment information?
Yes, you can save your payment information on Garmentory for faster checkout in the future.
Payment and Pricing
Are prices inclusive of taxes?
Yes, prices on our website are inclusive of all applicable customers duities and taxes. We strive to provide transparent pricing, and the prices you see on our website are the prices you pay.
If you have any questions or concerns about taxes or pricing, feel free to contact our customer support team. We're here to help!
Other
Do you offer discounts or promotions?
We occasionally offer special promotions and discounts. Follow us on social media and our emails to stay informed.
How do you handle data privacy?
At Garmentory, we take data privacy seriously. We protect your personal data with robust security measures and handle it in accordance with applicable data protection laws.
What We Do
- Secure Data Storage: We store your data securely on protected servers.
- Limited Access: Only authorized personnel have access to your data.
- No Data Sharing: We don't share your data with third parties without your consent, except as necessary to fulfill your orders.
Your Rights
- Access and Correction: You can access and correct your personal data.
- Opt-out: You can opt-out of marketing communications.
Compliance
- Data Protection Laws: We comply with applicable data protection laws.
Contact Us
If you have questions or concerns about data privacy, contact our customer support team.
We're committed to transparency and trust.
Need Help? Questions? Feedback? Random thoughts? We want to hear from you! The best way to reach us is to email customer.care@garmentory.co
